| 1. How far will you travel? 2. What are your hours of operation? 3. What is the method of payment? 4. Will you supply all the cleaning products? And if so, is there a charge for the products? 5. How long will the cleaning take? 6. Do I need be present at the time of the cleaning? 7. Is there a charge for cancellations? 8. Does the company provide a hauling service? Answers to FAQ 1. We provide service to the entire East Bay, Contra Costa, and San Francisco Peninsula Area 2. Our office hours are Monday-Thursday 9a.m.-5p.m. However, our field hours vary from night to day. 3. For your convenience we accept checks only 4. For your convenience we will supply all cleaning products and equipment at no extra charge to you. 5.The average Deep Cleaning depending on the size of the house, and the level of dirt and grime, and how many pets there are in the home, normally will take 4 to 5 hours at a medium dirt and grime level. 6. For residential cleaning most of our clients are. If for any reason you can’t be present, only the supervisor of the team will have access to your keys. All keys are logged out from client to professional and logged in by professional to client only. If you choose not to provide a key and we are unable to have access to your home for a scheduled cleaning appointment, you may incur a lock out-charge of .00. 7.No, Mustard Seed Janitorial strongly believes in the quality of service that we are able to provide to our clients and cleaning doesn’t have to be a burden. All we ask is that for any reason you can’t keep your scheduled cleaning appointment please give us a 24 hour-notice by telephone or e-mail us. We will be happy to reschedule your appointment for a more convenient day and time for you. 8.Mustard Seed Janitorial doesn’t provide a hauling service, However, if you need something hauled away we can refer you to a professional company.
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